Frequently Asked Questions
Get all the details on shipping, returns, and our signature denim.
How do I determine my correct size in Ksubi denim?
Our denim typically runs true to size, but fits vary by style. We recommend checking the 'Size Guide' on each product page for specific measurements and fit notes ranging from slim to relaxed silhouettes.
What is your return policy for online orders?
We offer returns on full-priced items within 30 days of delivery, provided they are in original condition with all tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned.
How long does shipping take and how much does it cost?
Standard shipping usually takes 3-7 business days, while express options are available for faster delivery. Shipping costs are calculated at checkout, and we offer free standard shipping on orders over a specific threshold.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times will be displayed at checkout based on your specific location.
How should I care for my Ksubi garments to ensure longevity?
To maintain the unique wash and hardware of your denim, we recommend a cold machine wash inside out with similar colors. Avoid tumble drying; instead, air dry in the shade to prevent fading.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Klarna for flexible installments.